Refund Policy

💰 Refund & Return Policy — The Health Healer

At The Health Healer, your satisfaction is our top priority. We aim to provide you with high-quality wellness products and excellent customer service. If you're not fully satisfied with your purchase, please review our return and refund terms below.

🔁 Return Eligibility

We accept returns only under the following conditions:

You received a damaged, defective, or incorrect item.
The item is unopened, unused, and in its original packaging.
You request the return within 7 days of receiving your order.

❌ Non-Returnable Items

Due to hygiene and safety concerns, we do not accept returns for:

Opened or used bottles
Products without original packaging
Orders returned without valid reason (such as change of mind)

📦 How to Request a Return

To initiate a return, please contact us at:

Email: thehealthhealer.team@gmail.com
Phone: +923096899970

Provide the following:

Order number
Reason for return
Photo/video evidence (if the product is damaged or incorrect)

Our team will guide you through the return process.

💸 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 working days via bank transfer or another mutually agreed method.

Note: For Cash on Delivery orders, refunds cannot be made in cash. We will request your bank or digital wallet details to complete the process.

🚫 Late or Missing Refunds

If you haven’t received your refund after 7 working days, please:

Recheck your bank account or wallet
Contact your bank for any processing delays
Contact us at thehealthhealer.team@gmail.com

⚠️ Exchange Policy

We currently do not offer product exchanges. If the item is damaged or incorrect, we will replace it at no extra cost.

📞 Need Help?

For any questions regarding returns or refunds, don’t hesitate to contact us:

Email: thehealthhealer.team@gmail.com
Phone: +923096899970